quality monitoring system

How To Monitor Work Of Call Center Staff?

Call center is an indispensable part of business in many companies. The staff of this department work on the processing of incoming calls and the providing of information via voice communication tools in the interests of a client company or progressive organization. A call center can be outsourced or internal (in-house).

Managers of a call center often needs to monitor the work of their staff members. How to do it right?Read more