Ever since the remote work began to rapidly gain popularity, employers themselves understood their benefits from it. After all, they no longer need to pay for comfortably furnished presentable offices with tools and equipment for work, providing services nearby and other amenities. Now, they can have a staff of a qualified specialist, who not only benefits the company, but also independently arranges their own workplaces and provide all the necessary working conditions by themselves.… Read more
monitoring work efficiency
Call center is an indispensable part of business in many companies. The staff of this department work on the processing of incoming calls and the providing of information via voice communication tools in the interests of a client company or progressive organization. A call center can be outsourced or internal (in-house).
Managers of a call center often needs to monitor the work of their staff members. How to do it right?… Read more